How Southwest Laboratories Delivers Time-Sensitive Drug Tests

Providing drug abuse testing throughout the Western U.S. and beyond, Southwest Laboratories uses a reliable, time-definite FedEx Returns solution to ship 500 to 700 test samples every day, directly from their customers’ offices to the testing facility.

In order to ensure a streamlined shipping process, Southwest Laboratories provides customers with a FedEx® Clinical Pak and a FedEx return label. Customers simply need to collect the specimen(s), pack the shipment and either schedule a FedEx® pickup or drop the package off at a FedEx location.

FedEx reliability and simplicity make a difference to Southwest Laboratories. The company’s previous provider had unpredictable delivery times, lost shipments, complicated billing and constant overcharges. The FedEx Returns solution replaced these problems with benefits:

• Since using FedEx exclusively, shipments have been delivered reliably — a crucial benefit, because many types of testable drugs can leave an individual’s system within 24 hours.
• Southwest Laboratories receives its FedEx Priority Overnight® delivery shipments by 10:30 a.m., which enables them to offer their own customers same-day results for negative tests.
• Additionally, the FedEx Returns billing process is simple, clear and concise, and anytime Southwest Laboratories has questions, they receive prompt, personal attention from FedEx Customer Service or their account representative.