Does Your CAPA Need A CAPA?Source: MasterControl
Conceptually, performing corrective and preventive actions (CAPA) sounds like a very good idea. It makes sense to want to improve your business processes – improved quality improves your bottom line by increasing customer satisfaction and reducing scrap, rework, recalls, and warranty claims.
Implementing an effective CAPA system, however, can be a challenge. Most employees were not hired to do corrective actions. Many of them may view it as a task that takes away from their real work and that it is the job of the quality department. This perception results in a lack of buy-in and accountability from the very employees that are key pieces to the CAPA puzzle.
Additional challenges include:
- Deadlines for closing CAPA are routinely missed
- Issues that were addressed with previous corrective actions seem to continually reappear
- Quality data is spread out in many different areas or repositories
- Forms are not filled out correctly
- The process is not followed consistently
- Lack of management review and/or support
- Failure to verify effectiveness