Agilent Open LAB Electronic Lab Notebook (ELN) Provides Unprecedented Levels Of Efficiency And Customer ServiceSource: Agilent Technologies
Contract service providers to the pharmaceutical and biotechnology industries are driven to deliver increasingly high levels of customer service. For BioConvergence, superior customer service encompasses providing customized, compliant services in a timely, collaborative and transparent manner. In the company’s experience, projects developed and executed on a foundation of transparency are delivered with more efficiency, higher quality and greater client satisfaction.
To accomplish this goal, BioConvergence selected and validated the Agilent OpenLAB Electronic Laboratory Notebook (ELN) for secure, yet transparent access to all of its laboratory information. These data were previously captured in paper-based notebooks and a non-validated, non-scalable electronic system.
With the implementation of OpenLAB ELN, BioConvergence has:
- Increased workflow efficiencies with instant electronic notification of experiments for review and approval.
- Achieved remarkable time savings in accessing and sharing laboratory experiments.
- Enhanced customer service through easier information capture, tracking, trending, analysis and sharing.
- Adopted a flexible platform for the future, extending the company’s leadership in providing clients easy and secure access to their information.