Managing Global Growth With An Integrated Quality System In The CloudSource: Pilgrim Software Inc.
DiaSorin S.p.A. is a global player in the in vitro diagnostics market, a rapidly growing medical field. With geographically global operations and impending growth on a global scale, it was looking to manage the growth with an integrated, harmonized system for managing quality and compliance. Specific needs identified included the simplification and harmonization of processes to improve efficiency and to serve current and potential new clients with the highest level of quality; scalability to add new sites to the existing system; improved visibility for management; and, automated trending capabilities. Without a standardized platform for these critical management needs, DiaSorin faced multiple challenges to its ongoing quality and compliance objectives.
Multiple disparate systems can force companies to contend with lengthy cycle times for activity completion, multiple, non-synchronized views of metrics, lack of communication regarding change, and delayed identification, analysis and reporting of adverse events/nonconformances, customer complaints and regulatory concerns. In the long run, these problems result in potential operational inefficiencies, cost inefficiencies, regulatory risk, and potential loss of customer confidence.
As such, DiaSorin attempted to identify an integrated enterprise-class software system that could address each of these concerns without interrupting business operations amidst rapid growth. Therefore, this system would need to be flexible, provide out-of-the-box best practices, require minimal configuration and maintenance on its part, and perhaps most importantly, be easy for its users to adopt.