BioTek Instruments, Inc. - microplate instrumentation and software
BioTek Instruments, Inc. is a global leader in the development, manufacture and sale of microplate instrumentation and software. The company's origins date back to 1968, when Dr. Norman Alpert, a physiologist at the University of Vermont Medical College, founded BioTek. Dedicated to providing test equipment solutions for the hospital safety and quality assurance markets, BioTek's Biomedical Division grew to become one of the largest and most successful companies in the field. Looking to expand into a growing Life Science market and capitalize on the increasing popularity of non-isotopic immunoassays, BioTek entered the microplate instrument arena, and in 1981 introduced its first microplate reader. Since then, BioTek has emerged as a global leader in microplate-based solutions that increase the productivity for customers engaged in healthcare, pharmaceutical, agricultural and research applications. With the sale of our Biomedical Division in 2002, BioTek today is completely focused on microplate instrumentation, automation and software, and continues to be a privately held, family-run organization.
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Creating the world's finest microplate instrumentation and software is only part of what makes BioTek unique. We combine an innovative development process with unwavering dedication to customer service to help eliminate roadblocks in the scientific discovery process. BioTek promises to consistently exceed your expectations and is committed to achieving excellence in every facet of our business. When you contact a member of our team, you will Get a Better Reaction.
Better Product Design
Our multi-functional Project Teams have a remarkable in-house knowledge base including expertise in molecular biology, biochemistry, mechanics, electronics, optics, micro-fluidics, software, systems, service, and manufacturing technology. Today's new product innovations are a result of our entire staff listening and reacting to the needs of our customers. We also pay careful attention to trends in evolving technology and new applications to provide a fresh perspective when designing new products and enhancements. By doing so, we consistently deliver more performance and flexibility to our customers – at a reasonable price.
Better Customer Service
Customers cite our service and support, both pre- and post-sale, to be equally as important as the quality and performance of our instrumentation. Not only do we strive for this premier level of service, but we also measure it. Each month we commission an independent organization to randomly select and query a group of customers and potential customers. These surveys measure our performance in both pre-sale and post-sale customer support. Each month, BioTek continues to meet or exceed the expectations of both groups by more than 95%!
Better Quality Control
Our employees are committed to maintaining the high quality of our products and services. Our continual improvement process includes soliciting customer input on quality and product features, and then designing, validating, manufacturing, and testing products to ensure performance and reliability as part of our ISO 9001 Quality System registration. This program guarantees independent audits of all aspects of products and services that we offer.
Product compliance to U.S. and International requirements is necessary from the design stage to final test.
- Products are directly or indirectly measurement traceable to the U.S. National Institute of Standards and Technology (NIST) and listed with the U.S. Food and Drug Administration (FDA) when appropriate.
- Product designs are type tested to ensure safe operation per Underwriters Laboratory (UL), Canadian Standards Association (CSA), and International Electrotechnical Commission (IEC) standards. Most bear the TUV Mark for safety based on these tests and ongoing plant surveillance.
- New and modified designs are subject to stringent Electromagnetic Compatibility (EMC) testing to ensure products will not interfere with other equipment, and can be expected to run reliably in customers' facilities. The CE Mark on products guarantees this testing was successfully conducted.
- Software is designed, tested, and documented in compliance with FDA and ISO guidelines.
Manufacturing uses multi-functional teams to ensure continuous and adequate support for each product type at each manufacturing phase. Innovative pull system techniques and materials management systems are utilized to reduce lead times and minimize unnecessary costs.
BioTek is ISO9001/ISO13485 Certified, an FDA Registered Medical Device Manufacturer, and has appropriate products in compliance with the EU In Vitro Diagnostic Directive (IVDD). Our quality extends to your laboratory as well. BioTek offers optional validation (IQ/OQ/PQ) and FDA 21CFR Part 11 tools to ensure regulatory compliance.
BioTek is headquartered in Vermont, USA with global sales, service and distribution support. Our German-based subsidiary and Coordination Center, located in Bad Friedrichshall, provides marketing, service and technical support for our European distribution, along with local technical and application specialists that work in partnership with our distribution channels. BioTek has recently established direct support in the Asia Pacific area and continues to expand direct support in other global markets. We are continually investing to guarantee the same level of service for our instrumentation worldwide.
Our company-wide commitment to quality and value - which is backed by superior customer service, technical support centers, scientific application groups and a deeply knowledgeable sales force - means your processes will be rapid, efficient and successful. From accelerating drug discovery and advancing genomics and proteomics to life science research and clinical diagnostics, BioTek helps you Get a Better Reaction.
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